Social Services Resources

Ulster County Department of Social Services:
1021 Development Court
Kingston, NY 12401
Phone: 845-334-5436


Our Plan to Continue to Serve Individuals in Need While Reducing Face-to-Face Visits

In response to the Coronavirus Pandemic, several changes were made which effect Supplemental Nutrition Assistance Program (SNAP); Temporary Assistance; Employment; Child Care Assistance Program; Home Energy Assistance Program (HEAP), Medicaid and Child Support.

These changes have allowed for a significant amount of transactions to be completed via telephone or online.  Most program recertifications have also been extended.  The suspension of in-person or “face-to-face” interviews, and allowance of telephone interviews for certain programs has been crucial for us to maintain social distancing while performing essential services.          

Those who are applying for or receiving benefits and/or assistance through these programs, are encouraged to contact the department prior to coming to the agency to determine the need for an in-person visit.  Clients may also drop off applications and documents to the agency but are encouraged to use the NYDocSubmit mobile application for document submission whenever possible.

New applicants or individuals who are recertifying for benefits can fax or mail their completed applications and documentation.  Applicants must include a working phone number on all of the paperwork submitted.  We will call to conduct a phone interview and review documentation.

Individuals currently receiving benefits should contact their workers rather than physically coming to our building for any questions or concerns they have.  

SNAP applicants may apply on-line using www.mybenefits.com 

Medicaid: The New York State of Health on-line application is available for those who are not over 65, blind, or disabled: https://nystateofhealth.ny.gov/ or contact 855-355-5777.

Child Support: Applications can be obtained from www.childsupport.ny.gov/

Mailing Addresses for Applications:
Temporary Assistance, Daycare & HEAP:
Ulster County Department of Social Services
1021 Development Court, Kingston NY 12401

SNAP:
Ulster County Department of Social Services-SNAP
1051 Development Court, Kingston NY 12401

Medicaid:
Ulster County Department of Social Services-Medicaid
1001 Development Court, Kingston NY 12401

Fax Applications & Documentation to:
Temporary Assistance: (845)334-5301
SNAP: (845)334-5226
Daycare: (845)334-5192
Medicaid: (845)334-5420

NYDocSubmit

NYDocSubmit is a mobile application that allows certain applicants and recipients in Ulster County to take pictures of their documents and submit them to the Ulster County Department of Social Services using their Apple iOS or Android Device. 

You will still need to visit in person:

  • If you need to replace EBT (SNAP) cards.
  • If you need to make cash payments for Medicaid spenddowns.

Phone Numbers:

If you need to speak to someone or if you have questions, please call:


Home Energy Assistance Program (HEAP)

The Home Energy Assistance Program (HEAP) helps low-income people pay the cost of heating their homes. If you are eligible, you may receive one regular HEAP benefit per program year and could also be eligible for emergency HEAP benefits if you are in danger of running out of fuel or having your utility service shut off.  If you have not yet received a regular HEAP benefit, you may still be eligible.


Emergency HEAP Benefit

Beginning April 24, 2020, a third Emergency Benefit is available for households who have exhausted the Regular, first Emergency and second Emergency HEAP benefits and who are in a heat or heat-related energy emergency, as defined by HEAP, and who meet the eligibility guidelines for Emergency benefit assistance. The second Emergency benefit was made available effective February 18, 2020.

If you are eligible, the Emergency HEAP Benefit can help you heat your home if you are in a heat or heat related emergency.

Emergency HEAP benefits and eligibility are based on:

  • income,
  • available resources, and
  • the type of emergency

You may be eligible for an emergency HEAP benefit if:

  • Your electricity is necessary for your heating system or thermostat to work and is either shut-off or scheduled to be shut off or
  • Your electric or natural gas heat is off or scheduled to be shut-off or
  • You are out of fuel, or you have less than one quarter tank of fuel oil, kerosene or propane or have less than a ten (10) day supply of wood, wood pellets, corn, or other deliverable heat source.

and

  • Your income is at or below the current income guidelines as posted in the table below or you receive Family Assistance, Safety Net Assistance, Supplemental Nutrition Assistance (SNAP) or Code A Supplemental Security Income.
  • The heating and/or electric bill is in your name and
  • Your household’s available resources are:
    • less than $2,000 if no member of your household is age 60 or older; or
    • less than $3,000 if any member of your household is age 60 or older.

Questions regarding the HEAP program can be directed to:

Ulster County Department of Social Services:
1021 Development Court
Kingston, NY 12401
Phone: 845-334-5436

Or Alternate Certifier

Ulster County Community Action Program:
70 Lindsley Avenue
Kingston, NY 12401
Phone: 845-338-8750

15 Church Street
Highland, NY 12528
Phone: 845-691-8722

85 Center Street
Ellenville, NY 12428
Phone: 845-647-6061

For additional information on eligibility requirements, please visit: otda.ny.gov/programs/heap


HEAP – Cooling Assistance Benefit

The 2019-2020 Cooling Assistance benefit opened on May 1, 2020.

If you are eligible, you may receive one Cooling Assistance benefit per applicant household for the purchase and installation of an air conditioner or a fan to help your home stay cool.

In circumstances where an air conditioner cannot be safely installed, a fan will be provided.

Only one air conditioner or fan, not to exceed $800 with installation, will be provided per applicant household. No additional HEAP cash benefits are available.

You may be eligible for a Cooling Assistance HEAP benefit if:

  • Your household’s gross monthly income is at or below the current income guidelines for your household size as posted in the following table, or
  • You receive Supplemental Nutrition Assistance Program (SNAP) benefits, or
  • You receive Temporary Assistance (TA), or
  • You receive Code A Supplemental Security Income (SSI Living Alone), and
  • You and your household members are United States Citizens or qualified aliens, and
  • Includes an individual with a documented medical condition that is exacerbated by heat, and
  • You received a Regular benefit greater than $21 in the current program year, and
  • You currently do not have a working air conditioner or the air conditioner you have is five years old or older, and
  • You did not receive a HEAP funded air conditioner within the past five years.

Your household eligibility requirements include filing an application with your local department of social services, providing all necessary documentation, and the household must reside in an eligible living situation.

Questions regarding the HEAP program can be directed to:

Ulster County Department of Social Services:
1021 Development Court
Kingston, NY 12401
Phone: 845-334-5436

For additional information on eligibility requirements, please visit: otda.ny.gov/programs/heap/#cooling-assistance