Complaints Related to COVID-19 Regulations
Governor Cuomo enacted a law that provides benefits – including sick leave, paid family leave, and disability benefits – to New York employees impacted by mandatory or precautionary orders of quarantine or isolation due to COVID-19. If your employer does not comply with this law, you have the right to file a complaint. If you work for a non-essential business, you may not be forced to go to the worksite or otherwise threatened if you do not work at a place other than your home.
You may file a complaint for any of the following reasons:
- You are being forced to work at a non-essential business
- You know about a business that is non-essential and is operating
- You are being forced to work for an essential business, however:
- You do not perform an essential function
- Your employer is making you report to a worksite when your job could be performed from home
- Your employer is not following health and safety mandates
- You are particularly frightened because you are over 70 and/or you have an underlying illness.
- Your employer has failed to pay you wages owed for hours worked, earned sick pay or paid time off
- Your employer has threatened or fired you for reasons related to COVID-19
- You qualify for COVID-19 paid sick leave and your employer refuses to pay it
- Your employer is forcing you to work when you are sick
To file a complaint, please go to:
If you are attempting to apply for Unemployment Insurance and you are not getting through or have any other concerns, please contact the Ulster County Office of Employment and Training at 845-340-3170
NYS Unemployment Resources:
- The updated Unemployment Benefits Application System will determine which unemployment program — Unemployment Insurance or Pandemic Unemployment Assistance — New Yorkers should apply for and then prompt them to answer a specific set of questions. The application builds on the new online system the department rolled out on Friday, April 10th, in partnership with the State Office of Information Technology Services and Google Cloud, to help manage the exponential and unprecedented increase in new claims resulting from the COVID-19 pandemic.
- For filing a new UI Claim, please visit: unemployment.labor.ny.gov or call Telephone Claim Center at: 888-209-8124
- Claimants will be covered from the day they separate from employment and not the date the are able to file.
- If you already have a claim, please go to: applications.labor.ny.gov/Individual to make weekly certifications or to view your claim information.
- New Yorkers who have already filed partial claims under the old UI system and were told to call the call center to finish their application should NOT – instead, the DOL call center will call these New Yorkers directly.
- Other upgrades include expanded call center hours: It’s now open Monday to Friday from 8 a.m. to 7:30 p.m., and for the first time on weekends from 7:30 a.m. to 8 p.m.
- There’s also a change to the filing system that’s based on the first letter of the applicants last name. In addition to the existing order — which is A-F file on Mondays, G-N on Tuesday, and O-Z on Wednesday — New Yorkers that missed their day can now file Thursday through Sunday.
- NEW CALL-BACK SYSTEM FOR UI CLAIMS – updated 4/9/20
- Important update regarding a new call-back system for Unemployment Insurance Claims.
- Under the new system, if you have been instructed to call the Telephone Claims Center to complete filing your claim, you no longer need to call. A representative from the NYS DOL will call you back within 72 hours.
- Updated Links from NYSDOL:
- NYSDOL Fact sheet on Pandemic Unemployment Insurance NEW!
- Pandemic Unemployment Assistance
- Pandemic Unemployment Assistance (PUA). PUA has extended eligibility for individuals who have traditionally been ineligible for UI benefits, including independent contractors and self-employed individuals. Please note, you cannot apply for PUA, until you have been determined ineligible for UI benefits. You must apply for UI before you apply for PUA.
NYS Self-Employment Resources:
If you are self-employed, you may now file for UI benefits online. See guidance on how to file a UI claim if you are self-employed: www.labor.ny.gov/ui/pdfs/self-employed-ui-guide.pdf
Ulster County Employment Resources:
Ulster County Office of Employment & Training: www.ulsterworks.com
Ulster County Career Center Facebook: facebook.com/UlsterCountyCareerCenter