I’m having trouble with my vaccine appointment. What do I do?

Appointments to be vaccinated anywhere in New York State are made using the State’s CDMS system.  After your appointment has been made, you’ll automatically receive an email confirmation from CDMS-NoReply@health.ny.gov.  Check their spam folder, if you don’t immediately receive an appointment confirmation email.  In general, if no appointment confirmation is received, it’s likely that the appointment process was not completed and the appointment was not made.  Please try again using the original link.

In the COVID-19 vaccine appointment confirmation email, there is a link where appointments may be cancelled, if necessary.  Please note, we have heard that it is easy to accidentally click to cancel the vaccine appointment in the confirmation email.  You should not have to click to confirm your appointment – only click to cancel.

If you accidentally or unintentionally cancel your first dose vaccine appointment, the Recovery Service Center is not able to reset that appointment.  Please use the original link sent to you via email to schedule another appointment.  If an appointment is no longer available, and you have signed up for the County’s Vaccine Notification Request form, you will continue to receive emailed links when additional appointments become available.

At the site of your first dose vaccination, you will be guided to make an appointment for your second dose.  If you are having trouble with your second dose appointment after leaving the POD, you may submit issues with second dose vaccine appointments only to the Recovery Service Center at (845) 443-8888 or via email at RSC@co.ulster.ny.us.