I’m having trouble with my vaccine appointment. What do I do?

Appointments to be vaccinated anywhere in New York State are made using the State’s CDMS system.  After your appointment has been made, you’ll automatically receive an email confirmation from CDMS-NoReply@health.ny.gov.  Check your spam folder, if you don’t immediately receive an appointment confirmation email.  In general, if no appointment confirmation is received, it’s likely that the appointment process was not completed and the appointment was not made.  Please try again using the original link.

In the COVID-19 vaccine appointment confirmation email, there is a link where appointments may be cancelled, if necessary.  Please note, we have heard that it is easy to accidentally click to cancel the vaccine appointment in the confirmation email.  You should not have to click to confirm your appointment – only click to cancel.

If you accidentally or unintentionally cancel your first dose vaccine appointment, the Recovery Service Center can reactivate your appointment.

Your second dose appointment will automatically be scheduled after your first dose vaccination for the same time either 21 or 28 days later, depending on the vaccine product.

If you need help with vaccine appointments, call the Recovery Service Center at (845) 443-8888 or email RSC@co.ulster.ny.us.